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Practical Emotional Intelligence Skills
Practical Emotional Intelligence Skills
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Bullying and Harrassment £0.00

Unit 1 - Welcome to the Course


This course focuses on several key areas relating to bullying and harassment. Specifically, it deals with:

understanding the terms bullying and harassment
recognising the signs
preventing it from happening
dealing with it if it does happen
likely consequences of not dealing with it, and
thinking about your own actions and behaviour

After completing the course…


you may decide you need more help. Acas provides a range of services from half day training sessions to individual consultation.

Acas can also provide tailored face-to-face advice on dealing with bullying and harassment in your workplace. For more information contact your local Acas office. Details are available on the main Acas website at: www.acas.org.uk

Unit 2 - What is Bullying and Harrassment?


You can select one of the following:
What is bullying?
What are some obvious examples of bullying?
What are some examples of subtle bullying?
What are some typical euphemisms for bullying?
What is Bullying and Harassment?
What are some obvious examples of harassment?
What are some more subtle examples of harassment?
What about when it might not be bullying or harassment?
What are some typical causes of bullying and harassment?
Why might people become victims?
Is it important to differentiate between bullying and harassment?
Review or move on?
Quiz

Unit 3 - Recognising Bullying and Harrassment


You can select one of the following:

What are the typical signs?
What methods might be used to bully or harass?
What are some typical problems for employers?
What are some typical problems for recipients?
What are some typical problems for colleagues?
Pause for thought
Review or move on?

Unit 4 - Preventing Bullying and Harrassment

You can select one of the following:

What are the fundamentals for prevention?
How do I develop a policy?
Stage 1: Involve your employees
Stage 2: Write the policy
Stage 3: Communicate and train
Stage 4: Demonstrate your commitment
Stage 5: Log complaints
Stage 6: Review at regular intervals
What should my policy document include?
Pause for thought
Review or move on
Quiz

Unit 5 - Dealing with Bullying and Harrassment


You can select one of the following:

What are the fundamentals of investigating a claim?
What about informal ways to deal with a claim?
Should I consider using counselling?
What about using disciplinary procedures?
What are the key points about disciplinary procedures?
What about cases involving serious misconduct?
What are the considerations before imposing penalties?
What kinds of penalties should I impose?
What about involving third parties?
Pause for thought
Review or move on?
Quiz

Unit 6 - The Consequences of Inaction


Where to now?

What is the legal position?
What about specific discrimination and harassment laws?
What about unfair dismissal claims?
What about health and safety?
What about the impact on individuals?
What about the impact on teams?
What about the impact on the organisation?
Pause for thought
Review or move on?
Quiz

Unit 7 - Am I Causing a Problem?


You can select one of the following:

What about my overall management style?
What about the expectations I have of my employees?
What about the working environment and organisational culture?
What about my day to day behaviour?
What about the opinions I express or the language I typically use?
What message does my body language convey?
Review or move on?
Case study

For more information, please visit this courses webpage.
This course was added to our catalog on Wednesday 16 November, 2005.
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